We have exciting opportunities for experienced interaction design professionals to join us and work across several product areas as Service Designers.
Service Designers are a key part of our user-centred design (UCD) family of roles, alongside interaction designers, user researchers, and content designers.
The work we do has a direct impact on millions of patients’ lives, helping them access the essential services they need and supports them to get appropriate care as quickly as possible. We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people.
Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender, and sexuality. It is important to us that we represent all communities in our working teams, therefore we greatly encourage people with experience of different backgrounds to apply.
We have several Service Designer roles across our product areas. The final decision on which area you would be joining will be discussed and agreed later.
Our product areas with service designer roles include:
Data and Analytics - The national custodian for health and care data. Its User Centred Design team plays a crucial role, supporting a wide variety of programmes and services across the entire data life course.
Digital Primary Care – delivering new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry.
Digital Citizen – delivering public-facing national digital channels and services including NHS.uk, NHS App, and NHS login.
Our Service Designers play a pivotal role within diverse, multi-disciplinary teams. They actively engage with a supportive design community, collaborating across the organisation to ensure that new and existing services are user-centred, delivering exceptional experiences for the entire population. You will also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people You will have the opportunity to rethink the design and delivery of health and care services at a national scale.
As a Service Designer you will be responsible for:
- Working within an agile environment, applying your service design knowledge and experience to real-world digital products and services
- Incorporating evidence-based research into your work to design user-centred services to achieve agreed outcomes
- Influencing colleagues and senior stakeholders, with clear rationale for your design decisions
- Working within multi-disciplinary teams to design and implement new service features and enable improvements to existing services
- Communicating ideas clearly and simply
- Ensuring our products and services are inclusive, accessible, and equitable and adhere to the relevant standards.