Service Designer - Multiple Opportunities Across NHS England

We have exciting opportunities for experienced interaction design professionals to join us and work across several product areas as Service Designers.

Service Designers are a key part of our user-centred design (UCD) family of roles, alongside interaction designers, user researchers, and content designers.

The work we do has a direct impact on millions of patients’ lives, helping them access the essential services they need and supports them to get appropriate care as quickly as possible. We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people.
Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender, and sexuality. It is important to us that we represent all communities in our working teams, therefore we greatly encourage people with experience of different backgrounds to apply.

We have several Service Designer roles across our product areas. The final decision on which area you would be joining will be discussed and agreed later.

Our product areas with service designer roles include:

Data and Analytics - The national custodian for health and care data. Its User Centred Design team plays a crucial role, supporting a wide variety of programmes and services across the entire data life course.

Digital Primary Care – delivering new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry.

Digital Citizen – delivering public-facing national digital channels and services including NHS.uk, NHS App, and NHS login.

Our Service Designers play a pivotal role within  diverse, multi-disciplinary teams. They actively engage with a supportive design community, collaborating across the organisation to ensure that new and existing services are user-centred, delivering exceptional experiences for the entire population. You will also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people You will have the opportunity to rethink the design and delivery of health and care services at a national scale.

As a Service Designer you will be responsible for:

• Working within an agile environment, applying your service design knowledge and experience to real-world digital products and services

• Incorporating evidence-based research into your work to design user-centred services to achieve agreed outcomes
• Influencing colleagues and senior stakeholders, with clear rationale for your design decisions

• Working within multi-disciplinary teams to design and implement new service features and enable improvements to existing services

• Communicating ideas clearly and simply

• Ensuring our products and services are inclusive, accessible, and equitable and adhere to the relevant standards.

Some of the key skills and experience you'll bring:  

• Experience in user-centred service design and fulfilling user needs

• Ability to take a user-centred approach to service design including service mapping, service blueprinting, and building a cohesive picture of multiple channels, stakeholders, and users

• Experience of ensuring digital services are designed according to the relevant user-centred design and accessibility standards, e.g. GOV.UK or NHS Service Standard, Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc.
• Experience of working as a service designer supporting multidisciplinary product teams

• Ability to create prototypes for use in research, and document your thinking and findings for colleagues and stakeholders

We have opportunities for Service Designers across England. Our main office locations are Leeds, London and Exeter but we will consider other locations wherever possible. 

We are running multiple adverts to cover different locations and you need only apply to this advert to be considered for any/all locations.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

We are a great place to work. What we do matters.

NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS. This includes improving the health of the population and the quality of care, tackling inequalities, and delivering care more efficiently. 
 
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.

We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

To find out more about the type of work we do, please take a look at our website.

We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.  Which means, we encourage applications from people of all backgrounds and abilities.  

Our work matters. You matter.

What we offer you:

• we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
• flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
• 27 days annual leave increasing to 33 days with service
• a generous pension (with our contribution equal to 23.7% of your earnings)
• NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
• employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Our application process is straightforward, you will need to upload a copy of your CV and provide a supporting statement. Within your supporting statement, we’re looking for you to evidence how you meet the skills and experience outlined in the "About you" section of the advert. 

Interviews will take place from 20th May via MS Teams. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

If you require a reasonable adjustment or support with your application, please contact [email protected] 

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.