About the role

Where you make a difference

NHS Digital is the national information and technology provider for the health and care system.  Our growing team of 2,700+ information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend, working in partnership with both national and local organisations.

Our Delivery Managers:

  • are responsible for managing the delivery (including documentation, assurance and deployment) of digital products, services or initiatives.
  • ensure our delivery teams are adopting and applying the most appropriate lean and agile techniques.
  • identify and resolve risks, issues, dependencies and other blockers to successful delivery.
We’re growing and are looking for Delivery Managers to join a number of our directorates and have a range of roles which include:


Product Development designs and delivers new applications to help citizens, patients and clinicians including the NHS website, NHS App, NHS login and Digital Urgent and Emergency Care.

  • Delivery Manager for NHS App - Supporting 16 million users accessing healthcare services on their smartphone or tablet. Help us continue to inform people about their health and care, manage their health and access new digital healthcare tools
  • Delivery Manager for Streaming and Redirection – Delivering the Streaming and redirection product which helps support the streaming and re-direction of patients arriving at Emergency Departments (EDs)
  • Delivery Managers for the Product Portfolio team in Digital Urgent and Emergency Care – to help deliver strong relationships with both internal and external stakeholders and ensure a coherent approach between product areas

  • Delivery Manager for PODAC (Digital Pharmacy, Optometry, Dentistry, Ambulance and Community Care) - Leading the development of IT systems to support NHS services within these sectors. This will include working with existing NHS products and services within PODAC settings, as well as developing, testing and implementing bespoke standards and products

  • Delivery Manager for the NHS e-Referral Service – Supporting delivery of the service that helps patients to choose their first hospital or clinic appointment with a specialist

  • Delivery Manager in Primary Care Technology – Delivering better GP systems, using shared, open standards, to help unlock the potential of digital technology across the NHS

Data Services is the data custodian for the health and care system, has primary responsibility for driving data quality, linking data across the system and providing reliable statistics and insights.
  • Delivery Managers for Data Services Alliance - Working with a Product Manager to support a delivery squad within the Alliance using agile delivery approaches - ensuring products are delivered on time, blockers are removed and teams remain focussed and motivated
As a Delivery Manager you will: 
  • be responsible for the delivery of products and services by multi-disciplinary user-centred or software delivery teams
  • work closely with a Product Manager, ensuring the vision, objectives and outcomes of the team are clearly defined, well-articulated, and understood by all members of your team
  • contribute to the on-going development of NHS Digital’s Digital Services Delivery Professional Group, and the community of Delivery Management specialists
  • lead a highly effective team, supporting them to ensure they are collaborating well and motivated.Encouraging and facilitating continuous improvements across the team, focussed on what is key for the delivery of digital products and services
  • utilise a range of agile practices and techniques including Scrum and Kanban
  • use clear, open and transparent frameworks with your delivery team (such as Kanban, Lean or Scrum)

About you

Some of the skills and experience we're looking for: 

  • experience of effectively applying agile principles to manage the delivery of digital products or services by a multi-disciplinary user-centred development team
  • experience coaching and leading high performing teams, identifying the best methods for delivery and encouraging continuous improvement
  • experience planning resource, scheduling and sequencing activity to optimise flow and critical paths to delivery

  • experience tracking, managing, removing, minimising or escalating risks, issues and dependencies and understanding how they impact the work of the team

  • experience of planning and transitioning between stages of a product life cycle

  • experience evaluating, managing and visualizing outcomes by measuring individual behaviours, team behaviours, engagement and business value within a delivery team - using techniques such as sprint reviews/demos, team retrospectives and health surveys and dojo activities

Please apply if you are interested in any of the roles below, we will discuss which roles you are interested further with you at interview stage.

We have opportunities for Delivery Managers in Leeds and London and are running duplicate adverts for the same roles.  You only need to apply to a single advert to be considered for all Delivery Manager roles at either of these locations.

About us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital/our-work
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave  
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Your Application

When completing your personal statement (Apply Now) please make sure to include examples and detail of the following:

  • How you’ve identified and managed risks, issues, dependencies and other blockers to successful delivery, and helped the team to overcome them
  • How you’ve facilitated continuous improvement of the delivery team
  • How you’ve adopted and applied the most appropriate lean and agile techniques to perform effectively

Next steps

Remote interviews will take place week commencing 8th November. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

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