About the role

We are currently recruiting for 5 Service Managers for join our Live Services directorate at NHS Digital.
We also have various other roles available in Live Services (check our careers site for the full details, and sign up to our job alerts) .
 
This is a growing profession within NHS Digital and as such, we will be using this campaign to appoint to multiple vacancies, across multiple teams, both now and for the next 6 months. 
It is an exciting time to join this profession and NHS Digital.
 

1 x Service Manager GPConnect/GPIT Band:  As part of the service team, you will be responsible for the management of the GPConnect Services across the service lifecycle, including but not limited in the areas of to service transition, operation and retirement. Working closely and building on the relationship with the programme teams to add and manage new developments and lead the team to deliver against associated processes and governance; excelling in supplier management and integration.  The Service Manager will take a customer focused approach whilst working with internal and external partners to ensure excellent service delivery and supplier management

 
 

1 x National Testing Service\Covax (Vaccination and Immunisation): As part of our highly collaborative National Testing Service (NTS) and Covax (Vaccination and Immunisation) Team within our Live Services Directorate you will be primarily managing Releases across a complex network of systems and suppliers, for a service at the heart of the COVID-19 pandemic recovery. Facilitating and chairing change advisory boards, managing the release and maintenance plan, issuing release communications, helping facilitate testing and assurance calls, along with identifying and mitigating risks. Excellent supplier management, organisation and decision-making skills are key to the role. You will also be responsible for building transition plans for complex coordinated releases, utilising monitoring tools as releases are implemented and helping to manage incidents associated to the service.

 

1 x Vaccination and Immunisation: As part of our highly collaborative Covax (Vaccination and Immunisation) Team within our Live Services Directorate you will be primarily managing Incidents and Problems in a service integrator capacity across a complex network of systems and suppliers, for a service at the heart of the COVID-19 pandemic recovery. Facilitating and chairing change advisory boards, managing the release and maintenance plan, issuing release communications, helping facilitate testing and assurance calls, along with identifying and mitigating risks. Excellent supplier management, organisation and decision-making skills are key to the role. You will also be responsible for building transition plans for complex coordinated releases, utilising monitoring tools as releases are implemented and helping to manage incidents associated to the service.

 
1 x NHSmail - The Service Manager will be responsible for undertaking a wide array of tasks to ensure that Service Management and Operational duties are effectively carried out, and report directly to the Senior Service Manager supporting the delivery of NHSmail and the National M365 provision to Shared Tenant users. This role requires a broad understanding of the Service Management disciplines and NHS Digital applications and services. The ability to build strong and effective working relationships within Service Management and NHS Digital Programme teams and across suppliers, users and throughout the NHS is essential.

 

1 x MDE - The Service Manager will be responsible for undertaking a wide array of tasks to ensure that Service Management and Operational duties are effectively carried out and report directly to the MDE Service lead, supporting the delivery of MDE across the national provision. This role requires a broad understanding of the Service Management disciplines and NHS Digital applications and services. The ability to build strong and effective working relationships within Service Management and NHS Digital Programme teams and across suppliers, users and throughout the NHS is essential.
 
 
About the departments

The Live Services Directorate is responsible for delivering and running a wide range of national digital and data live services that are used by NHS and Social Care professionals and by citizens. We are responsible for ensuring that our digital and data services are delivered ensuring the highest levels of reliability, security and usability. We design and deliver modern, industry leading service management processes and tools for both agile and more traditionally developed digital, data and technology services.

 

Collaboration Services

Collaboration technologies provide health and care organisations with integrated communications and collaboration capabilities, building upon core services including NHSmail, Office 365 for the NHS and the Directory Service. We also provide internal corporate technology services.

 

 

As a Service Manager you will:

  • Be responsible for the Service Coordinator function, maintaining obligations and helping to develop and improve through the operational lifecycle and future network initiatives.
  • Be responsible for leading a team of individuals to deliver the various operational functions, developing the team’s professional capabilities and setting performance targets.
  • Implement a robust and value add continual service improvement culture within the Service Coordinator function, improving the service received by end user consumers.
  • Refine the requirements for performance management, maintaining and improving the process and culture of ongoing relationships
  • Manage effective relationships with key stakeholders, liaising with senior management, internally and externally across the NHS and Social Care sectors (e.g NHSX/NHSE/DoH/Cabinet Office). This will require dealing with escalations from key NHS stakeholders/consumers responding formally where required.
  • Support Live Services projects and change including the implementation of supporting toolsets.
 

About you

Some of the skills and experience we're looking for: 

  • A master’s degree or equivalent experience.
  • ITIL Practitioner, VeriSM Foundation or equivalent experience.
  • Prince 2 Agile Foundation or Practitioner or equivalent qualification or significant practical experience gained within a large project-based organisation in either the public or private sector.
  • Knowledge of various methodologies used to manage IT and Digital services and an ability to tailor methodologies and management practices dependant on the characteristics of the service being delivered.
  • Knowledge of techniques and approaches that can be used to deliver value, such as Agile, DevOps and Lean.
  • An understanding of managing products and services across the lifecycle.
  • Knowledge of IT systems implementation
 

What's in it for you
 
  • A role as part of a dynamic team using data and digital technology to transform health and care.
  • A range of opportunities to build your experience in an environment where your
    work has a direct and positive impact.
  • A real commitment to your personal and professional development with access
    to a broad range of learning opportunities.

About us

NHS Digital is a great place to work. What we do matters.
 
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
 
We collaborate to deliver world class tech and intelligence, come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
 
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital/our-work
 
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus
 

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • We're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • Flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • Ability to buy and sell annual leave  
  • A generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • Employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place late September / early October. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

Other jobs like this