About the role

NHS Digital is the national information and technology provider for the health and care system.  Our growing team of 2,700+ information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend, working in partnership with both national and local organisations.

Our Product Managers:

  • Take ownership of collaborative, iterative design and improvement of a product or service for their delivery team
  • Support delivery teams by helping them to define, prioritise and solve real problems for users and other stakeholders – ensuring the service better meets their needs
  • Put people at the heart of everything they do. They are inclusive, ensuring NHS services work for everyone, improve lives directly or indirectly and are designed for trust

We’re growing and are looking for Lead Product Managers to join a number of our directorates and have a range of opportunities which include:

Data Security Centre: The Data Security Centre builds public trust and supports safe patient care by enabling the secure and safe use of information and assuring critical systems within the health and care sector

  • Product Manager for the Data Security Centre – As part of the Data Security Centre you will incubate, develop and deliver innovative digital security products, systems and services that help health and care organisations manage cyber risk and recover in the event of an incident. We have a range of opportunities which include Data Security Protection Toolkit and Respond to an NHS Cyber Alert.

Product Development designs and delivers new applications to help citizens, patients and clinicians including the NHS website, NHS App, NHS login and Digital Urgent and Emergency Care

  • Product Manager for the NHS App – Supporting 16 million users accessing healthcare services on their smartphone or tablet. Help us continue to inform people about their health and care, manage their health and access new digital healthcare tools.
  • Product Manager for the NHS Website – Delivering services and information on the UK’s biggest health website, with more than 80 million visits per month. The NHS website is a national platform for hosting information, tools and services about health, illnesses, medical services, treatment and wellbeing.
  • Product Manager for NHS Pathways – Leading the evolution of products that support non-clinical call handlers and clinicians in directing patients and carers to the most appropriate level of care.
  • Product Managers for Screening – Delivering improved screening services across the NHS including bowel cancer and breast screening services.

Data Services is the data custodian for the health and care system, has primary responsibility for driving data quality, linking data across the system and providing reliable statistics and insights.

  • Product Managers for Data Services Alliance - Owning and delivering the vision and roadmap for one or more key technical products within the Alliance, working within a team of product managers and specialists from across the Alliance.
Platforms provides the core platforms that underpin the products and data services which we deliver within NHSD and are also made accessible to regional and local service developers including demographic registers, identity services (citizen identity and NHS workforce identity) and messaging platforms for prescriptions and referrals.
 
  • Product Manager for NHS Spine – Be responsible for deciding team priorities, managing the backlog and facilitating delivery, supporting our vision of a user-centred modern approach to our platform products

  • Product Manager for CIS2 – Be responsible for deciding team priorities, managing the backlog and facilitating delivery, supporting our vision of a user-centred modern identity and access management platform.

Assurance and Risk Managementprovides assurance to our Board and key stakeholders that NHS Digital can successfully deliver on its objectives to be considered a trusted and valued business partner across health and social care. 

  • Product Manager Assurance and Risk Management – Leading the engagement, planning and delivery of a portfolio of BI reports and dashboards across NHS Digital as well as leading the development of a centralised BI Hub.

Our Product managers work in multi-disciplinary agile, user-centred product development and service design teams, representing users and their product or service to wider stakeholders and management.

As a Product Manager you will:

  • Work with your team, delivery partners and stakeholders to understand and clarify user needs - championing the commitment to create real value for users
  • Take ownership of the vision for their product or service, communicating what successful outcomes look like and how they should be measured
  • Use combinations of qualitive and quantitative data and professional expertise to make decisions about the direction and relative priority of work to improve a product or service (often with incomplete information or degrees of uncertainty)
  • Work to continuously prioritise work and iterate near and longer-term plans for your team, ensuring these are suitably open, flexible and adaptive to change
  • Foster collaborative thinking and problem solving within and beyond your team, using appropriate techniques and tools to identify and prioritise further issues and opportunities to explore
  • Build partnerships by communicating the team’s efforts, achievements and needs to delivery partners, stakeholders, management and the public

About you

Some of the skills and experience we're looking for from our Product Managers: 

 

  • Experience as a Product Manager working within teams employing agile ways of working (Scrum, Lean, Kanban etc.) and user centred design methods
  • Experience working with techniques for idea generation, backlog prioritisation and analysing feedback
  • Experience using user research and other data to understand users and their needs
  • Experience clearly defining outcomes for (or problems with) products or services
  • Experience collaborating with teams and stakeholders to define user stories, success criteria, KPIs and performance metrics
  • Experience communicating decisions and priorities in a clear and engaging manner (e.g. show and tells, briefings etc.)
  • Experience fostering collaboration across diverse, multidisciplinary service or product delivery teams 

Please apply if you are interested in any of the roles below, we will discuss which roles you are interested in further with you at interview stage.

 
We're recruiting for multiple Product Managers for Leeds, London and Exeter and are running duplicate adverts for the same roles.  You only need to apply to a single advert to be considered for all Product Manager roles at any of these locations.

About us

NHS Digital is a great place to work. What we do matters.
 
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
 
We collaborate to deliver world class tech and intelligence, come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
 
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital/our-work
 
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus
 
What we offer
 
In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:
 
  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme
  • Contributory Pension (with a 20.6% contribution from us toward the cost of your pension)
  • Flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Employee benefit schemes which include Season Ticket Loan and Car Lease
For more information visit our Working at NHS Digital page.

Your Application

When completing your personal statement (via Apply button) please make sure to include examples and detail of the following:

  • How you’ve led a delivery team to identify the needs that a product or service had to meet
  • How you’ve developed ways of measuring or evaluating how well a product or service is meeting its objectives
  • How you have re-evaluated your teams plans or priorities in response to unexpected changes or new information

Next steps

Remote interviews will take place week commencing 8th November. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

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