About the role

Where you make a difference

NHS Digital is the national information and technology provider for the health and care system. Our growing Data Services Team aims to become the provider of choice for the health and care in England, improving outcomes through the availability of and innovative use of data. Data Services brings together data scientists analysts and engineers, technical solutionists and a range of delivery and operational staff to provide in-demand products and services.

What's involved, top line

The Data Services Workforce Team play an integral role in developing a flexible, dynamic and skilled workforce in line with business need. Reliable and timely Management Information about our diverse and growing workforce is key, recognising its importance in informing future business models, business decisions and day-to-day operations.

With a commitment to putting our customers at the heart of our service, this position offers the right individual the opportunity the play a key role in defining customer requirements, developing credible and innovative models for creating Management Information views and producing user friendly formats for bespoke and regular reporting.


More about the role

As part of a motivated operational team, this role positively contributes to the smooth running of Data Services and our future planning; primarily this involves:

  • Building positive relationships with our customers to understand and meet their needs and close working with our stakeholders from different corporate teams, with whom we are inter-dependent.
  • Regular use of Excel and other software, making use of their wider functionality, e.g. formulae, interrogation tools for the purposes of maintaining accurate and linkable reports and trackers.
  • Developing and maintaining Power BI reports and other user-friendly dashboards for a variety of audiences
  • Developing and defining processes required to manage workforce data on an ongoing basis.
  • Regular use of a number of corporate systems, recognising the importance of accessing and updating multiple corporate and local data sources via a number of systems/ tools.
  • Application of appropriate data validation techniques, ensuring data quality is fit for purpose.

About you

Some of the skills and experience we're looking for:


  • Knowledge of business and operational delivery tools and techniques including business as usual risk management, business planning and finance management, in a complex working environment.
  • Evidence of knowledge over a number of disciplines, e.g. operational delivery management, risk management, benefits management, finance, commercial and procurement, stakeholder management, staff management, communications acquired through training and experience.
  • Knowledge of software applications and systems used for managing information, documents, with knowledge of records management techniques.
  • Knowledge of staff management good practice principles and team performance management techniques.
  • Knowledge of corporate information systems, e.g. Customer Relationship Management, Risk and Finance management tools.
  • Knowledge of the importance of information governance, with working knowledge of Data Protection Legislation.

About us

NHS Digital is a great place to work. What we do matters.

Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.

We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

Find out about the amazing work we do by visiting our websitehttps://digital.nhs.uk/about-nhs-digital

Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. 
We're working to create an environment where everyone can make a full contribution  
no matter their background, identity, or circumstances.  

Which means, we encourage applications from people of all backgrounds and abilities. Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead 
and apply. 

Our work matters. You matter. 

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place in using Microsoft Teams w/c 13th December. Applicants selected for interview will be contacted by email. To view further information please see the attached role profile and to apply for the role click ‘Apply for job’ below.

Please ensure your supporting statement includes demonstrable evidence and specific examples on how you meet the criteria for each of the key skills specified above. This will be used in both the shortlisting and interview processes.

We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site.

When uploading your supporting statement, please remove any personal details to allow for your application to be reviewed anonymously.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.

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