About the role

Driven by the recommendations of the Wade-Gery review, NHS England Transformation Directorate has the mandate to deliver a broad, complex set of products, platforms and services which play a vital role in the delivery of health and care across the country every day. Using digital technology to support citizens, patients, clinicians and researchers has never been more critical the future of the NHS across England.

Our products and services are central to supporting NHS patients, staff, researchers and the public, as well as to achieving critical national health and care goals – as demonstrated throughout the COVID-19 pandemic.

The work we do has a direct impact on people’s lives, helping them access the essential services they need and supporting them to get appropriate care as quickly as possible. Operating at the scale of the NHS offers unique opportunities to shape the future of health and care.

Our portfolio areas are making the shift from programme and project structures to multidisciplinary product teams, and we are growing our digital capability to ensure our products and services deliver real value for their users and continuously improve to better meet their needs.

With this in mind, we an opportunity for a Lead Agile Coach to support the drive for digital transformation, acting in a central role, supporting our portfolio areas.

The focus for our Lead Agile Coaches will be to:

  • Lead on enterprise-level capability development, having a key role in substantively supporting the digital transformation of Product and Platforms. Rolling out and sustaining Agile ways of working and building Agile capability across the portfolio areas.
  • Act in a facilitative leadership role, building alignment and mobilisation of our leadership in owning and actively engaging in capability development within and across the portfolio areas. Coaching leadership on developing the mindset and conditions for successful transformation.
  • Advise on the strategic approach to professional development, for our Delivery Managers (250+) and substantively support their development and growth of their professional communities.
Our product portfolio areas include:

Digital Citizen Health – delivering citizen-facing national digital channels and services including NHS.uk, NHS App, and NHS login.

Digital Primary Care – delivering new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry.

Data and Analytics - The national custodian for health and care data. Its User Centred Design team plays a crucial role, supporting a wide variety of programmes and services across the entire data life course.

Digital Urgent and Emergency Care – ensuring best use of digital technology in urgent and emergency care to get patients the right help, in the right place, at the right time.

Screening and Vaccinations – delivering the next generation of digital services to support the national screening and national vaccination and immunisation programmes.

Platforms – Providing the core platforms that connect digital services across the health and care system. It builds interoperable platforms, develops open standards and application programming interfaces (APIs), and supports cloud-based technologies.

Enabling Products – delivering digital interoperability across the providers of the wider health and care system, including core national products to enable secondary care appointment management (Wayfinder), bookings, referrals, prescriptions, child protection, child health and medicines management.

Demographics – provides and manages the register of NHS numbers and associated demographic patient data used by all authorised health and care professionals when providing direct care.

As an Agile Coach you will:

  • Build partnerships with portfolio leadership to deliver value across a suite of related products or services using Agile ways of working
  • Advise on selection and implementation of appropriate Agile and Lean methods, techniques, approaches, frameworks, and practices to address portfolio area and team(s) needs
  • Work as part of a dynamic team in delivering an effective service supporting leadership and teams by facilitating adoption and catalysing maturity across the organisation
  • Mentor mindset change within the organisation; coaching teams and leaders on the mindset change required to transform their existing practices, and be effective in an increasingly uncertain context
  • Be responsible for upskilling of and competence transfer to other Agile roles (e.g. Delivery Managers)
  • Support the removal of systemic impediments preventing teams from embracing Agile way of work.
  • Build strong relationships within the delivery community to motivate and support the adoption of Agile and Lean across the organisation and facilitate coaching networks to share successes and learnings and to improve related practices and knowledge.

About you

Some of the skills and experience we're looking for from our Agile Coaches:

  • Be experienced in creating lasting transformation towards Agile and Lean ways of working to deliver efficiently and maximise outcomes, incl. scaling agility to multiple user-centred design and development teams
  • Know and deeply understand Agile and Lean frameworks, values and principles. Significant experience in applying this knowledge in practice
  • Know and experience in setting up, conducting and sustaining change within complex/highly regulated organisations (ideally public sector) empirically. Helping the organisation navigate the change through facilitation, guidance, experimentation and overcoming tensions and conflict. Can inspire others to change and align people around a shared purpose
  • Can conduct coaching process with teams or individuals. Creates the right environment for coaching and helps the coaches take action
  • Can facilitate group interactions to increase collaboration and generate outcomes effectively. Designs the sessions, creates an appropriate environment and guides the organisation through the process
  • Can effectively share own knowledge and experience with others through training, one-on-one mentoring and other means. Can design and deliver training to the organisation's needs in a wide spectrum of topics related to Agile, Lean, Delivery Management or Product Management

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern.

All of our Agile Coach roles have a specified office base (London, Leeds or Exeter), however we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

As we have Agile Coach opportunities across more than one location we are running multiple adverts, you need only apply to this advert to be considered for any location.

Please note that colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

About us

We are a great place to work. What we do matters.

From April 2023, NHS England, Health Education England and NHS Digital became one single organisation, putting workforce, data, digital and technology at the heart of our plans to transform the NHS.  Our mission, to use data and technology to improve lives remains and we are currently recruiting critical, priority roles. Successful applicants should be aware that roles may be subject to change in the new organisation.

NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS. This includes improving the health of the population and the quality of care, tackling inequalities, and delivering care more efficiently. 
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.

We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

To find out more about the type of work we do, please take a look at our website.

Why you should apply

We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.  Which means, we encourage applications from people of all backgrounds and abilities.  

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

We use NHS Terms and Conditions of Service (Agenda for Change) pay rates. Most new employees to the NHS will start at the bottom of the band. You can find more information about Agenda for Change pay rates here Pay scales for 2023/24 | NHS Employers.

Next steps

Interviews will take place over Teams from early July. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

If you require a reasonable adjustment or support with your application, please contact [email protected] 

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.


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