About The Role

The use of technology in the NHS has been fast, intense, and exciting, especially in the last year.  NHS Digital has been at the forefront of these technology and data advances, and the commercial team is a critical component of this delivery. 

We are seeking a Commercial Manager to join our team based in either our Leeds or London office. As part of our team, you will help deliver our ambition - Working together to harness the power of the marketplace to deliver maximum value to our healthcare system.  We do this to enable NHS Digital to support NHS staff at work, help people get the best care, and use the nation's health data to drive research and transform services.

This is your opportunity to take a step forward in your career and showcase your talents and passion for the NHS.  You will join a team of commercial experts specialising in digital and technology and will work with some of the biggest global and health technology suppliers, ensuing that we get best value out of the significant investments we make every year. You will have the opportunity to work on the management of a full range of contracts and government frameworks from smaller specialised areas to some of the biggest and most complex technology deals in the NHS.

In this role you will be responsible for the contract management lifecycle including transition to contract management, contract performance management, contract administration, contract closure and Supplier Relationship management.

In this role you will work with high-impact contracts in terms of criticality, reputational risk and value.  As these contracts are highly complex and visible, the role requires a proactive approach to help drive commercial input and assist in delivering hands on contract management to ensure value for money across the programmes.  This role has a high degree of both internal programme stakeholder and external supplier interaction to maintain the commercial baseline whilst working collaboratively with both consumers and suppliers to aid delivery.

The post holder will be required to attend meetings with supplier representatives and NHS Digital operational personnel.  Though this role will generally be internal-facing, attendance at some external-facing meetings will be required.  Engagement with supplier representatives in their specific area/s will be essential to support the day to day running of the contract. 

As a Commercial Manager you will:

  • Lead and manage multiple contracts through the contract management lifecycle, including providing contract management expertise into procurements as required
  • Ensure that all regulations, governance and contract management procedures are adhered to at all times
  • Build and manage effective relationships with stakeholder groups
  • Implement an effective contract management approach and deliver new contract management plans and processes for the contract management lifecycle
  • Assist in discussions about complex, detailed and contentious contractual issues both with suppliers and internal stakeholders
  • Assist with decisions made around highly complex questions of scope, delivery and operating models and commercial and strategic terms.
  • Develop and negotiate variations/changes to highly complex contracts with complex dependencies in a complex delivery landscape
  • Work closely with other senior and commercial, financial and procurement colleagues and wider teams to ensure a ‘joined up’ service across all programmes
  • Review contractual metrics and provide advice on commercial levers
  • Provide contract management advice to Programme and colleagues
  • Identify when legal advice is appropriate and agree with Commercial Specialist / Engagement Lead
  • Ensure value for money outcomes from contracts and performance regime
  • Identify Commercial risks and discuss with the Commercial Specialist to agree mitigation
  • Develop and implement contract compliance, apply contractual remedies, dispute resolution and ensure contingency arrangements are in place

About You

Some of the key skills and experience you'll bring to the role:  

  • Ability to understand and deal with complex problems and be able to make decisions at pace
  • A self motivated individual with the ability to act on their own initiative
  • Able to work in multidisciplined teams
  • Excellent working knowledge of the public sector contract management, supplier management, governance procedures, commercial lifecycles and complex supplier relationships
  • Excellent working knowledge of contract law, contract structures, financial models, business contingency, risk management, development of contract change notes, contract compliance, development of statements of work, serving contractual notices, applying remedies and dispute resolution.
  • Excellent oral and written communication skills
  • Strong interpersonal skills with the ability to quickly establish relationships and manage key stakeholders
  • Be customer-focused
  • Strong planning and organisational skills, able to work under pressure, prioritising workload and hitting key deadlines
  • Excellent business acumen with an ability to manage complex contracts with accuracy
  • CCM (IACCM) or equivalent professional qualification and / or evidence of equivalent level of experience

About Us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital/our-work
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus
What we offer
In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:
  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme
  • Contributory Pension (with a 20.6% contribution from us toward the cost of your pension)
  • Flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Employee benefit schemes which include Season Ticket Loan and Car Lease
For more information visit our Working at NHS Digital page.

Next steps

Interviews will take place remotely via Microsoft Teams. Applicants selected for interview will be contacted by email.

To view further information please see the attached role profile and to apply for the role click ‘Apply for job’ below.

We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site.

If you have previously interviewed for this role (or a similar one) with NHS Digital and been unsuccessful, we encourage you to obtain feedback from your initial application to support your future career as we will not accept any further applications for a period of six months.

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