About The Role

As the Lead Product Manager in NHS Digital’s Platform Directorate, you will be at the heart of designing and building the national demographic service. This service is at the heart of the NHS providing an electronic database of all NHS patient demographic details and contact information so that healthcare professionals can contact and communicate with patients and match patients with their health records. You will be directly involved in multiple high-profile initiatives that make a measurable difference to people’s health and experience of using the NHS, as well as driving digital transformation to improve health outcomes across primary, secondary, and social care.  

You will have an exciting opportunity to support our vision to deliver a user-centred, modern platform approach to our products and services. This is the senior product role within the platforms directorate and is fundamental in ensuring strategic alignment and a strong product strategy which is cohesive to emerging technologies.

This role ensures our product teams are equipped and supported to deliver effectively. The Lead Product Manager will provide direction and clarity on outcomes and deliverables for the team so that work is effectively prioritised, and that  effective relationships are built and maintained with commissioners and senior stakeholders.

As a Lead Product Manager you will be responsible for:

  • providing management, leadership and direction across multidisciplinary delivery teams.
  • developing and articulating a clear vision, achievable goals and measurable objectives for teams and products, which are aligned to the goals and objectives of the organisation.
  • coaching, mentoring and line-managing Product Managers and Senior Product Managers to ensure a high performing team.
  • overseeing development of roadmaps for delivery teams and ensuring alignment with strategic objectives.
  • managing relationships with strategic suppliers.
  • communicating priorities and progress to senior stakeholders.

About You

Some of the key skills and experience you'll bring:

  • Defining and communicating strategy and outcomes to be delivered by a portfolio of products or teams to multiple audiences.
  • Supporting and leading teams to deliver products that are at the forefront of technological and data quality advancements
  • Working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures.
  • Understanding users and their needs and balancing these against NHS priorities to guide teams and inform decision-making on priorities.
  • Significant experience in supporting teams to deliver products and services that meet user needs by employing agile, user-centred design techniques.
  • Communicating ideas clearly and persuasively to diverse audience groups.
  • Fostering collaboration and problem solving within diverse groups, including mixed capabilities and roles as well as internal and external stakeholders.

About Us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital/our-work
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus
What we offer
In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:
  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme
  • Contributory Pension (with a 20.6% contribution from us toward the cost of your pension)
  • Flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Employee benefit schemes which include Season Ticket Loan and Car Lease
For more information visit our Working at NHS Digital page.

Next Steps

Applicants selected for interview will be contacted by email.

To view further information please see role profile, to apply for the role click apply, below.

NHS Digital values and respects the diversity of prospective candidates and aims to recruit a workforce which reflects this, with that in mind candidates requiring flexible working hours will be considered.  

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