About the role

NHS Digital is the national information and technology provider for the health and care system.  Our growing team of 2,700+ information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend.

Our Product Implementation and Relationship Management team play an essential role within our health and care settings.  They support the implementation of digital products and services as well as the key business change processes.

They work with a broad range of customers including Hospital Trusts, GP Practices, Community Pharmacies, Social Care (Local Authorities), Commissioning Support Units, Integrated Care Providers etc.

Using their wealth of knowledge of product implementation, business change and relationship management to ensure the maximum value and benefits of these key digital services and products are achieved.  Ensuring delivery is at the right time, in the right place and achieves the right outcomes.

They also act as the voice of the customer to raise wider, cross-cutting issues for escalation to health and care system leaders reducing the need for duplicated conversations with different parts of organisations involved in digital transformation.

We now need an experienced and talented Product Implementation Lead to join the team.

As a Senior Product Implementation Lead, your role will include:

  • Taking ownership of and leading on the delivery and implementation of NHS Digitals products and services
  • Working closely with key commissioners
  • Contributing to the organisations business planning cycles
  • Managing resource and financial requirements
  • Developing and managing key stakeholder relationships
  • Analysing and reporting results
  • Acting as subject matter expert for product implementation
  • Coaching and mentoring colleagues

About you

Some of the key skills and experience we’re looking for:

  • Significant experience of leading large-scale digital implementation or business change projects
  • Experience of programme management disciplines e.g. budget/financial management, planning and control, benefits management, risk management etc.
  • Able to effectively manage a portfolio of implementation/business change projects
  • Experience of a recognised project management framework e.g. agile, Prince2
  • Excellent communication and stakeholder management skills
  • Able to prioritise workloads
  • Experience of coaching and mentoring colleagues, nurturing a culture of continuous improvement and development
  • Experience of digital product/service implementation within a health or care setting could be beneficial

Due to the nature of this role and the need for our Product Implementation Lead to be able to visit programme sites and meet with multiple stakeholders on a regular basis, applicants need to be based in and prepared to regularly travel within the geographical areas specified in the advert.  A full driving licence and use of a car is required due to the locations of some sites

To be successful in this role you will need to demonstrate the following core competencies:

INFLUENCE: Uses evidence to make decisions and defend ideas. Builds alignments with other teams or departments.

KNOWLEDGE: Builds own knowledge, stays updated and shares expertise. Recognises and meets evolving customer needs.

BUSINESS SKILLS: Develops and deploys strategies and new technologies. Makes commercially sound decisions and optimises resources.

COMPLEXITY: Synthesises complex information, deliverables, and stakeholder needs. Communicates complex concepts in a clear and effective manner.

AUTONOMY: Empowers and coaches others in order to develop talent and drive engagement. Holds self and others accountable.

About us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave  
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place in early/mid July. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.


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