NHS Digital is the national information and technology provider for the health and care system. Our growing team of 2,700+ information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend.
Our Product Implementation and Relationship Management team play an essential role within our health and care settings. They support the implementation of digital products and services as well as the key business change processes.
They work with a broad range of customers including Hospital Trusts, GP Practices, Community Pharmacies, Social Care (Local Authorities), Commissioning Support Units, Integrated Care Providers etc.
Using their wealth of knowledge of product implementation, business change and relationship management to ensure the maximum value and benefits of these key digital services and products are achieved. Ensuring delivery is at the right time, in the right place and achieves the right outcomes.
They also act as the voice of the customer to raise wider, cross-cutting issues for escalation to health and care system leaders reducing the need for duplicated conversations with different parts of organisations involved in digital transformation.
We now need an experienced and talented Product Implementation Lead to join the team.
As a Senior Product Implementation Lead, your role will include:
- Taking ownership of and leading on the delivery and implementation of NHS Digitals products and services
- Working closely with key commissioners
- Contributing to the organisations business planning cycles
- Managing resource and financial requirements
- Developing and managing key stakeholder relationships
- Analysing and reporting results
- Acting as subject matter expert for product implementation
- Coaching and mentoring colleagues