About the role

Do you want to be part of a team whose purpose is to ensure data is used for the benefit of health and social care?  Do you want to play a part in supporting research organisations and health and social care organisations to develop services, medication, analysis and tooling to improve people’s health and wellbeing?
NHS Digital is the national digital, data and technology partner for the NHS and social care system. We design, build, deploy and operate national products, platforms and data services for patients, clinicians, those who manage the system and researchers in the NHS, academia and the life sciences sector
We are looking for a motivated person with skills and knowledge in service delivery and information governance to enhance our existing Data Access Request Service (DARS).
DARS assists organisations to gain access to a wide range of data sets where there is a legal basis for them to do so and where there is a clear benefit to health and social care respecting privacy, transparency and ethics.
More about the role: 
  • Actively managing and responding to enquiries, co-ordinating the required responses and managing the enquiry through to resolutions.  
  • Organising and attending meetings, recording actions and updating action plans.
  • Proactively managing action plans, chasing outstanding actions with internal teams and applicants to ensure swift resolution of outstanding enquiries.
  • Maintaining the forecast of applications through the required approval routes and reserving slots on relevant agendas, ensuring documentation is available and submitted when required.  
  • Managing the life cycle of applications and Data Sharing Agreements to include data destruction. Proactively speaking to recipients of data prior to an agreement ending about next steps/actions. 

About you

More about you:
  • Responsible for planning and co-ordinating a number of cases through the Data Access Request Service.
  • Candidates will have a strong eye for detail and a passion for problem solving as well as the ability to communicate effectively.
  • The role will mean dealing with a wide range of people (both inside and outside of the organisation) at various levels, so well-developed, pro-active interpersonal skills are essential.
  • You will be involved in managing applications through the full process, with support and guidance from a Case Manager/Senior Case Manager.
  • You will receive an initial 2 week Training Programme to get you started and build on as your experience develops.

Some of the skills and experience we're looking for: 

  • Proactive and responsive to customers.
  • Clear communicator both verbally and in writing.
  • Highly organised, efficient and able to juggle multiple pieces of work at once.
  • Delivery focussed, ensuring service level agreement timescales are met.
  • Team player, willing to assist others and deputise for the Case Manager as needed.
  • Experience of working in a complex environment with multiple stakeholders subject to regulatory or legal controls.
To view further information please see the attached role profile.
What's in it for you 
  • A role as part of a dynamic team using data and digital technology to transform health and care
  • A range of opportunities to build your experience in an environment where your work has a direct and positive impact.
  • A real commitment to your personal and professional development with access to a broad range of learning opportunities

About us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave  
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place mid June via Microsoft Teams. Applicants who are shortlisted for interview will be contacted by email.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.


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