About the role

We are recruiting for an IT Support Administrator to work within our Vulnerability and Patch Management team. This is a new team embedded within the Infrastructure Services sub-directorate, working closely with the IP Operations team. Although it’s a new team, it has a clear direction but with a broad range of opportunities to deliver tangible improvements and benefits.

Security and Vulnerability Management is a key focus of our Executive Management Team and as such, this is an exciting time to work in this area. There are many opportunities to explore, assess and deploy cutting edge tooling to improve the overall security posture of the organisation.

Working closely with the Technical Operations Manager (Patching and Vulnerability Management) and the Team’s Technical Specialist in support of activities which reduce the overall risk and threat landscape of the NHS Digital Infrastructure Services estate.  This will include but not be limited to:

  • Planning and scheduling patch cycles
  • Raising and managing Change Requests (CRs)
  • Assisting with the documentation of key processes
  • Creation and Delivery of Patching Reports
  • Stakeholder communication

Please note the successful candidate will be required to hold security clearance SC level. For more information please click the link here: Security Clearance SC Level. Please find out more about SC level clearance and whether you think you'd be able to obtain this before applying. 

About you

Some of the skills and experience we're looking for: 

  • Experience of following Release, Change, Configuration and Project management processes.
  • Experience of proactively monitoring across enterprise services to ensure appropriate Service Levels are maintained and producing reports for KPI information.
  • Experience in managing and scheduling team workloads.
  • Experience of documenting work.
  • Strong written communication skills
  • Strong stakeholder management

What's in it for you

  • a role as part of a dynamic team using data and digital technology to transform health and care
  • a range of opportunities to build your experience in an environment where your
    work has a direct and positive impact
  • a real commitment to your personal and professional development with access
    to a broad range of learning opportunities

About us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave  
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place via Microsoft Teams. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.


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