About the role

As a key member in the Infrastructure Services senior leadership team, you will lead the delivery, maintenance and continual improvement of large-scale hosting and connectivity arrangements that support vital NHS services throughout the UK.  This is an exciting role and a great opportunity to help the NHS provide and utilise highly available, secure and efficient digital services hosted in both on-premise and, increasingly, cloud environments.  As someone expert in infrastructure design, delivery and maintenance, you will be responsible for ensuring large numbers of national and corporate NHS services are hosted in accordance with best practice within both on-premise facilities and cloud.

The Head of Infrastructure Operations will lead a team of ~50 to provide high quality system hosting and network connectivity support for~300 internal and external NHS services (Over 5000 servers and compute instances, and many petabytes of data across on-premise datacentres and cloud environments) – building, maintaining and continually improving infrastructure, vulnerability management, version control, patching and release management, identity and access management, event correlation, analytics and business level management information.

The candidate will be a subject matter expert with demonstrable experience of infrastructure design, delivery and maintenance.  They will work closely with Live Services, Cyber Security and Technical Services teams to ensure services are hosted effectively, efficiently and safely, and with NHS Digital’s Cloud Centre of Excellence to support the successful shift from on-premise hosting to cloud.  The role will also require liaison with Product, Platforms and Data teams throughout NHS Digital to ensure their hosting and connectivity requirements are met and high levels of customer satisfaction are achieved.

 

As the Head of Infrastructure Operations, you will:

  • Have extensive knowledge of managing the operations required to support system hosting environments
  • Be responsible for providing quality hosting & networking connectivity support for vast numbers of internal & external NHS services
  • Lead a team of 50 to provide high quality system hosting and network connectivity support
  • Work closely with Live Services, Cyber Security and Technical Services teams to ensure services are hosted effectively, efficiently and safely and with NHS Digital’s Cloud Centre of Excellence to support the successful shift from on-premise hosting to cloud.

About you

Some of the key skills and experience you'll bring to the role:  

  • You will be an expert in infrastructure design, delivery and maintenance
  • Extensive knowledge of managing the operations required to support system hosting environments
  • Extensive knowledge of VMWare, Windows, Linux, UNIX services
  • Good knowledge of Cloud hosting environments (AWS and Azure)
  • Experience of leading a large technical team
  • Extensive communication skills up to and above board level.

Please see role profile for more information

 

Important: Please be aware there are residency requirements you need to meet

  • All NHS Digital Cyber Security personnel must hold security clearance SC level as a minimum.  You don’t need to have SC already, however, failure to achieve the requirements for SC after offer, will result in the job offer being withdrawn.  
  • To meet National Security Vetting requirements, you must have resided in the UK for a minimum of 3 out of the past 5 years for SC clearance.Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role will still be considered.

     

Please make sure you meet these requirements before applying for this role.


What's in it for you
 
  • a role as part of a dynamic team using data and digital technology to transform health and care
  • a range of opportunities to build your experience in an environment where your
    work has a direct and positive impact
  • a real commitment to your personal and professional development with access
    to a broad range of learning opportunities

About us

NHS Digital is a great place to work. What we do matters.
 
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
 
We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
 
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital
 
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus
 

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave  
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place Via Microsoft Teams. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.

 
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