About the role

NHS Digital is the national digital, data and technology partner for the NHS and social care system. We design, build, deploy and operate national products, platforms and data services for patients, clinicians, those who manage the system and researchers in the NHS, academia and the life sciences sector. Our systems serve up to 53 million citizens and 1.3 million NHS staff.

Our goal is to maximise the accessibility, quality and utility of health and care data while respecting privacy, transparency and ethics. As such we are responsible for analysing large volumes of data related to topics such as hospital care, social care, mental health, diabetes, maternity and weight management. We interpret the trends within this data, summarise the results within dashboards and publications and make data available for further research. All of which supports the policy decisions made within the health and social care system.

Following strategic commitments made in the Life Sciences Vision NHS Digital has launched a suite of data services to support clinical trials - NHS DigiTrials.  NHS DigiTrials aims to provide data services to support high quality clinical research to understand the safety and efficacy of new treatments. There are 4 main service offerings being developed to support clinical trialists to access timely and high-quality data across the lifecycle of a clinical trial:

  • Feasibility – using national datasets to assess number and location of patients who meet key eligibility criteria for Clinical Trials.
  • Identification – Suitable patients are identified and invited to participate in a clinical trial.
  • Communications – enhancing communications between clinical trialists, patients and GPs, before, during and after a trial.
  • Outcomes – linkage of trial cohorts to NHS data sources to collect information on relevant medical events providing efficient and comprehensive assessment of clinical safety and efficacy.

As the NHS DigiTrials Service Delivery Manager (Data Access) you will be part of an expanding team where the focus is to provide excellent services to support clinical trialists to access NHS Digital data.  The service is tailored to the needs of our customers whilst at the same time ensuring robust access controls to maintain public trust and transparency.  This is a very exciting time to join us as we launch a number of new services to develop and improve our clinical trials offering.

You will be:
  • Empowered to lead the team working directly with NHS DigiTrials customers to ensure their needs are understood and to steer these through the data access approval process. Providing day to day supervision, managing the workload and providing first line of escalation for the data access team.
  • Working closely with the programme transformation team to develop and implement new service offering designed around customer needs. Providing business input into technical and business process development, piloting first of type approaches and ensuring smooth transition into Business as Usual operations. 
  • Building key stakeholder/customer relationships and developing a high level of understanding of the clinical trials sector and its challenges and opportunities.
  • Ensuring compliance with all relevant legal and regulatory requirements and in line NHS Digital’s wider role as a responsible data custodian to ensure public trust, transparency and clear benefits to patients and wider society.

About you

Below are some of the key skills and experience we're looking for. Please note that these will be used in shortlisting candidates for interview so please ensure your supporting statement includes specific examples on how you meet the criteria for each of these.

  • A good practical understanding of the laws in England that support data releases to third parties (Data Protection Act/GDPR as well as ICO best practice and guidance) in relation to the processing and sharing of data. Experience of the application of this knowledge support customers to apply for NHS Digital data and NHS DigiTrials services.
  • Experience of monitoring business as usual delivery to identify opportunities for improvement, working with others deliver continuous service improvement and to facilitate robust service delivery.
  • Proven ability to communicate confidently to a varied audience of internal and senior external stakeholders.
  • Proven ability to direct others to undertake specified tasks, determining roles and responsibilities and aligning deliverables and objectives. Experience of motivating individuals/team to achieve challenging goals whilst providing appropriate support.
  • Proven ability and experience of managing medium/large-scale business and operational delivery services within a complex environment - ideally in a relevant or related area such as data access, data management, information governance or clinical trials. Track record of successfully prioritising simultaneous activities.
  • Proven ability to manage complex relationships and to gain/negotiate successful outcomes with key stakeholders where expert opinion may differ.

What's in it for you
  • A role as part of a dynamic team using data and digital technology to transform health and care.
  • A range of opportunities to build your experience in an environment where your work has a direct and positive impact.
  • A real commitment to your personal and professional development with access to a broad range of learning opportunities.

About us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave  
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place early June.  Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.


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