About the role

NHS Digital is the national information and technology provider for the health and care system. Our growing team of 2,700+ information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend.

NHS Pathways Clinical Decision Support System is a suite of products used in Urgent and Emergency care settings. It is used over the telephone to support non-clinical Health Advisors to assess callers’ symptoms and direct them to the most appropriate level of care for the care needs of the patient at the time of the call.  It is used by all NHS 111 telephone service providers in England, and approximately half of 999 service providers. 

NHS Pathways content also ‘powers’ 111 online and has a version of content used in an Emergency Department. It currently supports the remote assessment of 18 million symptom assessments per year. It is also used by Clinicians to support their assessments. 

The Education and Development Officer will work as part of the NHS Pathways Education and Training Team, supporting the Head of Learning, Development and Quality in the delivery of effective education and quality assurance provision for users of the system.

The post holder will line manage a team of Education and Development Facilitators, working within and at times provide leadership to, multi-disciplinary teams. The role of Education and Development Officer is a busy and varied one, also requiring the post holder to work collaboratively with all other parts of the Pathways team, particularly the Operations Team in the provision of provider organisation support, and the Authoring team, in relation to system and clinical content developments.

As part of the role, you will be responsible for:

  • Effectively leading and managing a team of Education and Development Facilitators
  • Leading in the scoping, design, building, implementation and evaluation of high-quality multi-media educational tools, resources and materials
  • Supporting the Head of Learning, Development and Quality in devising, leading the delivery and evaluation of effective education and training strategies, resources and tools to Licenced provider organisations
  • Supporting the Head of Learning, Development and Quality in devising and leading the delivery and evaluation of effective continuous quality improvement approaches
  • Providing subject matter expertise related to remote triage
  • Providing support to Licenced provider organisations and other stakeholders, in the day-to-day utilisation of NHS Pathways and matters related to Licence compliance
  • Contributing to the continuous development of NHS Pathways tools, processes and content through participation in, and at times, leadership of multi-disciplinary teams

About you

These are some of the key skills and experience that you will bring to the role:

  • Expertise in designing, delivering and evaluating high quality training and quality assurance solutions to staff working within busy, complex, environments, using a range of delivery channels and technologies
  • Proven ability to think creatively about problems and issues in order to develop and deliver innovative training and continuous improvement related solutions in a time limited environment
  • Proven expertise in both the theory and practice of building and maintaining high performing teams, including a proven track record in doing this via remote methods and platforms
  • Experience of working at a senior level with internal and external stakeholders to advise and collaborate on training and CQI related matters
  • Ability to manage complex/challenging situations which will on occasions involve delivering constructive feedback and challenge to direct reports, colleagues and internal/external stakeholders where the message may be difficult to receive
  • Clear demonstrable experience in being a motivated, solution orientated, professional individual who can successfully combine a team approach with personal initiative and drive

About us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave  
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place from week commencing 13th December. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.


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